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To set up a Call queue, in the Teams admin center, expand, choose, and then select. Type a name for the Call line in package at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to include a resource represent this Call line.

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Select the button next to the resource account you want to assign to this Call queue. At the bottom of the pane, select the button. If you require to produce a resource account: Under, pick the button to add a resource account for this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Enter a detailed. Agents see this name when a call is presented to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, select the button. Representatives see the resource account name when they receive an inbound call.

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Designate outgoing caller ID numbers for the representatives by specifying several resource accounts with a phone number. Representatives can select which outbound caller ID number to use with each outgoing call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Automobile Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you desire to allow representatives to use for outgoing caller ID functions. Select the button beside the resource account with an assigned telephone number. Select the button at the bottom of the pane. If you do not have a resource account with a designated telephone number: Under, pick the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a descriptive. Agents see this name when a call is provided to them. Enter a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you've produced this new resource represent calling ID, you'll still need to: Pick a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you enable them. When you have actually chosen a language, pick the button at the bottom of the page. Specify if you desire to play a welcoming to callers when they get here in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system reads the text that you type (up to 1000 characters) when the Call line answers a call. Keep in mind When using Text to Speech, the text should be entered in the language chosen for the Call queue.

Teams supplies default music to callers while they are on hold in a line. The default music supplied in Teams Call lines is without any royalties payable by your company. If you want to play a particular audio file, select and upload an MP3, WAV, or WMA file. Note You are responsible for individually clearing and protecting all needed rights and consents to utilize any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound results, audio, brand names, names, and other material in the audio file from all pertinent rights holders, which might include artists, actors, performers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other celebrations who own, control or certify the music copyrights, sound impacts, audio and other copyright rights.

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Review the prerequisites for adding agents to a Call line. You can include up to 200 agents by means of a Teams channel. You should belong to the group or the developer or owner of the channel to add a channel to the line. To use a Teams channel to manage the queue: Select the radio button and choose (overflow call answering).

Select the channel that you desire to use (only standard channels are completely supported) and select. The following customers are supported when utilizing a Groups channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac customer Keep in mind If you use this alternative, it can use up to 24 hours for the Call queue to be fully functional.

You can amount to 20 representatives separately and approximately 200 agents via groups. If you wish to include private users or groups to the line: Select the radio button. To to the line: Select, look for the user, select, and then select. To to the line: Select, search for the group, select, and after that select.

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Note New users added to a group can use up to 8 hours for their very first call to show up. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call queue. Crucial Understood issue: Assigning personal channels to Call lines When utilizing a personal channel calls will be dispersed to all members of the group even if the private channel just has a subset of staff member.

minimizes the amount of time it considers a caller to be connected to an agent after the representative accepts the call. For conference mode to work, agents in the Call line should use among the following clients: The newest variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Teams, Only mode. Representatives who don't fulfill the requirements aren't included in the call routing list. We suggest enabling conference mode for your Call lines if your representatives are using compatible customers (overflow virtual receptionist). Tip Setting to is the recommended setting. overflow phone answering service. When you've selected your call answering options, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Organization Server. Conference mode is needed if Groups users require to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in line for up to 2 seconds when very first joining the call.

If you require to utilize Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the representatives, the combination of and isn't supported. If you need to utilize, choose,, or as the.

When utilizing and when there are less calls in line than available agents, only the very first 2 longest idle representatives will exist with calls from the line. When utilizing, there may be times when an agent gets a call from the line shortly after becoming unavailable, or a short delay in getting a call from the queue after becoming offered.